Customers & leads
Every opportunity. A place to go.
A form arrives. A call follows. A visit is booked. Keep the customer, the source and the next person in the same story.
New1
Assigned to: Office
Call & qualifyContacted0
Booked0
The website enquiry becomes a customer opportunity with its source attached.
The office can see what the customer needs and who should follow up.
Move the sample card from New to Contacted, then keep the next action visible.
The booked visit stays linked to the same customer. Open scheduling to see how a day is arranged.
Intake needs a configured source. Existing records and duplicates are reviewed before import.
Explore the actions in this area
One customer history, from first enquiry to the next visit.
Leads
Keep the enquiry, source, status and next action together, so a new opportunity has an owner.
- 01A website enquiry arrives with its source
- 02assign an owner
- 03record the next call and status.
Clients
See the customer’s properties and work history before the next conversation.
- 01Open a returning customer
- 02choose the correct property
- 03review previous visits before booking.
Pipeline
Find unanswered enquiries and see the next follow-up instead of working from memory.
- 01Filter enquiries waiting for a reply
- 02contact the customer
- 03advance the opportunity with a dated follow-up.
Lead feeds
Bring enquiries from configured lead providers into the lead queue.
- 01Configure the supported lead source
- 02receive its enquiry
- 03review attribution and assign the next action.
Imports
Bring existing spreadsheets in with mapping and duplicate checks.
- 01Choose a spreadsheet
- 02map names, phones and addresses
- 03review duplicate warnings before importing.
Data quality
Find duplicate or conflicting records before they confuse the team.
- 01Find two records for one phone number
- 02compare their history
- 03review a resolution without discarding context blindly.
See where your day
could come together.
Explore the sample workspace, then talk through the setup your team needs.
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