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All 57 capabilities

Customers & leads

Every opportunity. A place to go.

A form arrives. A call follows. A visit is booked. Keep the customer, the source and the next person in the same story.

Interactive example · fictional records1 / 4
mCRM.Customers & leads

New1

JLJordan LeeInspection & service
Website · 09:12

Assigned to: Office

Call & qualify

Contacted0

Booked0

09:12Website enquiry09:24Contacted10:30Booked
m.ABCDInteractive example · fictional records

The website enquiry becomes a customer opportunity with its source attached.

Intake needs a configured source. Existing records and duplicates are reviewed before import.

Explore the actions in this area

One customer history, from first enquiry to the next visit.

Leads

Keep the enquiry, source, status and next action together, so a new opportunity has an owner.

  1. 01A website enquiry arrives with its source
  2. 02assign an owner
  3. 03record the next call and status.
Clients

See the customer’s properties and work history before the next conversation.

  1. 01Open a returning customer
  2. 02choose the correct property
  3. 03review previous visits before booking.
Pipeline

Find unanswered enquiries and see the next follow-up instead of working from memory.

  1. 01Filter enquiries waiting for a reply
  2. 02contact the customer
  3. 03advance the opportunity with a dated follow-up.
Lead feeds

Bring enquiries from configured lead providers into the lead queue.

  1. 01Configure the supported lead source
  2. 02receive its enquiry
  3. 03review attribution and assign the next action.
Imports

Bring existing spreadsheets in with mapping and duplicate checks.

  1. 01Choose a spreadsheet
  2. 02map names, phones and addresses
  3. 03review duplicate warnings before importing.
Data quality

Find duplicate or conflicting records before they confuse the team.

  1. 01Find two records for one phone number
  2. 02compare their history
  3. 03review a resolution without discarding context blindly.

Continue the journey

Maps & smart scheduling

Can we fit one more visit?

Explore this workflow
Estimates & field work

Build the quote. Keep the whole job.

Explore this workflow

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