Delete your mCRM account or data

You can ask us to close your account, remove a connected service, or delete data that is not required for an active service, security record, payment/dispute record, or legal obligation. We do not perform irreversible deletion from an unauthenticated public page.

Request company deletion in mCRM

A company owner can ask for the whole company and its data to be deleted from inside mCRM:

1. Sign in to mCRM and open My profile.
2. Choose Request deletion… under Delete this company.
3. Type the company name exactly as it appears and enter your password. If you sign in with Google or Apple, leave the password empty; you must then have signed in within the last 10 minutes.

The request starts a 14-day cooling-off period. Nothing is deleted when you ask. Every owner of the company is notified in mCRM, and any owner can cancel the request from My profile until mCRM takes the final step. After the cooling-off period, mCRM verifies the request and records the final step, and the data is handled as described under What happens next.

Before you ask, an owner can download an export of all company data from the same page, under Export all company data.

Before requesting deletion

• Disconnecting Google, Meta, Stripe or another provider stops future access and revokes the stored connection without closing your mCRM company.
• Download an export first if you need customers, jobs, invoices, recordings or other business records for your own files.
• Deleting the whole company is requested by a company owner, as described above. An individual user can ask by email for their own account to be deleted or deactivated, subject to the company's lawful records.

Request by email instead

If you cannot sign in, are not a company owner, or want a connected provider removed or your own user account closed, email [email protected] from the address associated with your mCRM account. Use the subject mCRM account or data deletion request and state whether you want:

1. a connected provider removed,
2. your individual user account closed, or
3. the entire company account closed.

Include the company name, but do not send passwords, card numbers, identity documents, API keys or access tokens by email. We will reply with the minimum additional verification needed before acting.

What happens next

We verify the requester and their authority, identify the affected data, explain any retention required for security, tax, payment, dispute or legal reasons, and confirm the scope before irreversible action. Data approved for deletion is removed or irreversibly anonymized from active systems; legally retained records are restricted and deleted when their retention period ends. We send a completion or exception notice to the verified requester.

Provider callbacks

Meta users may also initiate provider-data deletion through Meta. mCRM validates Meta's signed request, removes the matching Meta connection, and returns a confirmation URL. This does not allow one user or company to delete another company's records.

Last updated September 2026 · Privacy · Terms · Delete account/data